Shipping policy

At Aleris Gems LLC, we are committed to delivering your gemstones safely, securely, and in a timely manner. All orders are carefully packaged and shipped using reliable, insured shipping services to ensure your purchase arrives in excellent condition.

Shipping Methods & Delivery Timeframes

We offer the following shipping options for both USA and international orders:

Express Shipping (Worldwide & USA)

Delivery Time: Estimated 10–14 business days
Shipping Cost: USD $15
Service: International Express Courier

This option provides reliable delivery at a cost-effective rate and includes tracking once the shipment is dispatched.

Premium Courier Shipping (FedEx, DHL, UPS)

Delivery Time: Estimated 2–5 business days
Shipping Cost: USD $30
Carriers: FedEx, DHL, or UPS

This premium service is recommended for urgent orders and high-value purchases, offering faster delivery and enhanced tracking capabilities.

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.
Once your order is shipped, you will receive a shipping confirmation email with tracking details.

Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, or fees, which are not included in the shipping cost.
Any such charges are the responsibility of the customer and vary by destination country.

Delivery Responsibility

Delivery times are estimates and may vary due to customs clearance, carrier delays, or circumstances beyond our control.
Aleris Gems LLC is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Address & Delivery Issues

Please ensure that your shipping address is accurate and complete at checkout.
Aleris Gems LLC is not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.